Medical Receptionists / Patient Advisers
Medical receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. The reception team are committed to helping patients and deal with a constant stream of telephone calls and enquiries. When telephoning for medical attention, the receptionists will ask some standardised questions as instructed by the doctors to ensure you see the most appropriate person at the most appropriate time. They have been trained to make these enquiries so that you can be helped in the most appropriate way and are bound by confidentiality and data protection legislation.
The prescriptions team process hundreds of prescriptions a week and thousands of prescription requests per month. The team liaise directly with the GPs to provide the practice prescription administration and provide support directly to patients and the reception team to deal with prescription queries. The prescription department also provide the management team with regular reports and conduct internal audits to ensure compliance with strict information governance and prescription security standards.
Medical secretaries are an important part of the practice team and their role is mainly office oriented. Our medical secretaries often spend a good part of their workday typing and arranging referrals, liaising with the clinical and administration teams, patients and external services to ensure that referrals and the referral process runs smoothly. Medical secretaries also have responsibilities such as monitoring and distributing the incoming mail and pathology results at the practice.