Referral information - Warrington Referral Assistance Gateway (WRAG)

When you are referred to secondary care by your GP your referral is processed and managed by a service called the Warrington Referral Assistance Gateway (WRAG)

What is the Warrington Referral Assistance Gateway (WRAG) ?

The WRAG is a central hub with dedicated patient advisors to manage the process from GP practices to secondary care.

This will ensure patients get the right referral, at the right place at the right time.

What will happen when my GP refers me?

If your GP decides that you need referring, a letter will be completed and sent to the WRAG team.

What will then happen to my referral?

Your referral will be reviewed and will either go for clinical assessment, if appropriate for the condition you are being referred for, or will go straight to the booking stage.

What does clinical assessment involve?

Clinical assessment is a detailed review of your referral letter carried out by a specialist clinician. This determines which type of service is most appropriate for you based on the information that your GP has included in your referral letter.

This may be:

** Your GP, if the reviewing clinician can recommend a course of treatment which your GP may not have tried.

** A service provided by clinicians with more specialist knowledge/training.

** A hospital based service provided by a consultant and their team.

It is recognised that a great deal of care can be managed outside of the hospital setting and there are an increasing number of services which are provided to patients within community environment. These are often more accessible to patients and in some cases avoid patients making unnecessary or inappropriate visits to a hospital outpatient clinic.

Clinical review ensures that, if appropriate, you are offered a community based service for your treatment and means that consultants at the hospital can spend more time seeing patients who cannot be treated by any other clinician.

What happens when my referral reaches the booking stage?

A member of staff from the WRAG team will contact you to discuss the choice of treatment and providers available to you and, in the majority of cases, will also be able to answer any questions you have about the service.

What happens if the Warrington Referral Assistance Gateway (WRAG) cannot get hold of me?

Within 24hours of your referral reaching the booking stage, a telephone call and a text message will be sent to you asking you to contact the WRAG team (if your mobile number is on your referral and you have not opted out of receiving text messages). If you have not contacted the WRAG team and they have not managed to reach you after a further 24hours a letter will be sent to you asking you to contact them within 14days.

If you do not wish to receive text messages and the WRAG team are unable to contact you they will write to you asking you to get in touch to arrange your appointment. If no contact is made it will not be possible to progress your referral and your referral will be closed. If you wish to be re-referred you will need to go back to your GP.

What do I do now?

If you have a mobile phone, check that your GP practice has the correct number so that this can be included in your referral. Be ready for the WRAG team to contact you and check any dates that you may be unavailable. If you have not heard from the WRAG team within 7working days of your GP referring you - please contact the team on the telephone number below.

What do I do if I want to cancel my appointment?

If you have agreed a new appointment date that you then need to cancel/rearrange or you have any other queries about your appointment, please ring the WRAG team who will be happy to help you.

For any queries on the WRAG team please contact:

0800 652 6926

(free when calling from a landline)

01925 377 520

(free when calling from a mobile)

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