IMPORTANT INFORMATION ABOUT THE SERVICE
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY
HOW YOU ACCESS THE PRACTICE HAS CHANGED
The COVID-19 (Coronavirus) pandemic in the UK has placed new and increasing challenges on all our member practices and our primary concern is to ensure the safety of our patients and staff. Due to this we have changed how we book all appointments. National guidance from NHS England has mandated that all online booking appointments are suspended across the country and we have cancelled all pre-booked face to face appointments.
Access to the practice is by appointment ONLY following contact with a member of our clinical team to reduce and minimise the risks with transmission.
This risk is for you as our patient but also for the staff who work here in the practice.
We ask all patients to use eConsult or to ring the practice to access telephone triage in order to get clinical advise or book an appointment.
This will ensure that we are able to fully risk assess before patients attend the surgery.
BOOKING AN APPOINTMENT
Face to face appointment bookings are suspended at the practice until further notice.
If you wish to make an appointment or require contact with a GP / Nurse, please contact the practice on the day at 8:30am.
ALL APPOINTMENTS ARE TO BE ACCESSED VIA ECONSULT OR TELEPHONE TRIAGE AT 8:30AM
You will receive a telephone call / response from a member of our clinical team who will deal with your query in the most appropriate way.
Patients are encouraged to use eConsult for medical advice if they have access to the internet.
The practice has been advised to suspend all non-urgent routine face to face appointments.
We will continue to book face to face appointments for:
- Baby immunisations
- Post natal checks
- 8 week baby checks
- Cervical screening
- Urgent blood tests
ALL OTHER NON URGENT APPOINTMENTS ARE SUSPENDED AT THIS TIME (OR) WILL BE COMPLETED VIA TELEPHONE.
If you would like to book an appointment for an annual chronic disease review, please contact reception and ask for a telephone call with the Nurse.
We have temporarily suspended the online booking system as all appointment requests must be triaged due to ongoing concerns around COVID-19.
This is to ensure that we are able to fully assess risk before appointments are booked at the surgery.
As you will be aware the practice uses eConsult and patients are advised to seek advice via this service.
You cannot enter the practice to complete a prescription request or collect a prescription.
* PLEASE NOTE - We are not able to authorise any requests for additional supplies of medication.
We are also unable to issue any Asthma rescue packs. If you feel unwell then you must contact the practice by telephone or eConsult.
Please complete requests online, via post or post paper request through the door. Please note down your choice of pharmacy as paper prescriptions are suspended.
If you are self-isolating (or) shielding and are unable to order your prescription, please contact the prescription line at the practice (01925) 650226 (option 3).
All prescriptions will go directly to your nominated pharmacy for you to collect.
Paper prescriptions are suspended and you cannot collect ANY prescriptions from the practice.
We are not accepting ANY routine samples as access to the practice is by appointment only.
Routine samples can be personally delivered to the pathology department at the hospital if required.
HIGH RISK & EXTREMELY VULNERABLE PATIENTS
The UK government has released guidance for high risk patients who should stay indoors and avoid contact with ANYONE outside of their household for 12weeks.
Please visit the below link for the guidance in full and list of high risk patients:
HIGH RISK PATIENTS WILL BE INFORMED BY THE GOVERNMENT OR THEIR GP PRACTICE.
We will be contacting additional patients who are extremely high risk and vulnerable week commencing: Monday 30th March 2020.
Our GP practice is facing unprecedented challenges, please DO NOT contact us to ask if you are going to receive a letter until after: Tuesday 7th April 2020.
OTHER IMPORTANT INFORMATION
Click here for information on how you can protect yourself and the local community
Click here for information on self-isolation and why it is important
Click here for information on social distancing
Click here for information on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19
Click here if you need a sick/fit note to cover you for a self-isolation period
These measures may vary slightly in individual practices but we ask for you co-operation and patience in supporting the actions. This will ensure that we are still able to deliver the necessary care to all our patients. We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff.
If you have any cough or temperature, even if mild, please stay at home and DO NOT COME INTO THE SURGERY.
VISIT THE FOLLOWING PAGE TO CHECK IF YOU HAVE CORONA VIRUS SYMPTOMS: https://111.nhs.uk/covid-19
We would like to thank all our patients for their co-operation and understanding
Welcome to Guardian Medical Centre
Guardian Medical Centre is home to an NHS general practice providing a comprehensive range of medical services within friendly, comfortable and modern purpose-built premises.
The building was built by the practice in 1995 and houses not only the GPs but also a wide range of community services.
This website has been designed to introduce you to our practice. Please read it carefully, it informs you about the services provided and how to use them.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
PLEASE NOTE THAT THE GP PRACTICE CANNOT TEST FOR CORONA VIRUS
Please click here to access the full leaflet: Befriending Service Leaflet
Our car park is run by Smart Parking and enables all visitors to the practice and Rowlands Pharmacy to park for free between the hours of 8am-6.30pm.
All visitors will be required to register their car registration plate at reception using the I-pad facility. This is also available at the pharmacy.
There is ample parking and the building offers easy access and facilities for the disabled and mothers with babies.
Are you taking gabapentin or pregabalin (brand names include lyrica, alzain Neurontin)
The changes outlined below come into affect from April 2019. These changes follow a government consultation because of concerns around misuse and will mean that these drugs become Controlled Drugs (CDs)
What does this mean to you:
- prescriptions will expire 28 days from the date on the prescription
- any pharmacy owings will be collected by the expiry
- quantities may be reduced to a maximum of 30 days
- you will need proof of identity to collect from pharmacy
- you will need to sign when collecting your prescription
- emergency supplies and loans cannot be made from pharmacies if you run out
Your Data Matters to the NHS
Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always been clear about how it is used.
You can choose whether your confidential patient information is used for research and planning
To find out more visit: nhs.uk/your-nhs-data-matters
How your data is used
Your health and care information is used to improve your individual care. It is also used to help us research new treatments, decide where to put GP clinics and plan for the number of doctors and nurses in your local hospital.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
What is confidential patient information?
Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private. Information that only identifies you, like your name and address, is not considered confidential patient information and still may be used: for example, to contact you if your GP practice is merging with another.
Who can use your confidential patient information for research and planning?
Is used by the NHS, local authorities, university and hospital researchers, medical colleges and pharmaceutical researching new treatments.
Making your data opt-out choice
You can choose to opt out of sharing your confidential patient information for research and planning. There may still be times when confidential patient information is used: for example, during an epidemic where there may be a risk to you or to other people’s health. You can also still consent to take part in specific research project.
Will choosing this opt-out affect your care and treatment?
No, your confidential patient information will still be used for your individual care. Choosing to opt out will not affect your care or treatment. You will still be invited for screening Services, such as screenings for bowel cancer.
What should you do next?
You do not need to do anything if you are happy about how your confidential patient information is used.
If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service.
You can change your choice at any time.
To find out more or to make your choice visit nhs.uk/your-nhs-data-matters or call 0300 303 5678
General Data Protection Regulation (GDPR)
How we use your information:
- We collect and hold data about you for the purpose of providing safe and effective healthcare
- Your information may be shared with our partner organisations to audit services and help provide you with better care
- Information sharing is subject to strict agreements on how it is used
- We will only share your information outside of our partner organisations with your consent *
- If you are happy with how we use your information you do not need to do anything
- If you do not want your information to be used for any purpose beyond providing your care please let us know so we can code your record appropriately
- You can object to sharing information with other health care providers but if this limits your treatment options we will tell you
- Our guiding principle is that we are holding your information in the strictest confidence
- For more information about who our partner organisations are and how your data us used please see our privacy notice or ask at reception
* Unless the health & safety of others is at risk, the law requires it or it is required to carry out a statuary function.
When the practice is closed
Please find some links below to guide you on any help you require when the practice is closed.
Emergency dental treatment:
Self care at home:
General healthcare advice and information:
CARE QUALITY COMMISSION
Guardian Medical Centre was inspected by the Care Quality Commission in March 2016 and received an overall rating of Good. To view the full report please visit the following website www.cqc.org.uk and search for Guardian Medical Centre or click on our policies tab at the top of the page and click on CQC.
WHO IS MY ALLOCATED GP?
Whilst all of our patients are welcome to see any of our GP's in the practice, we have allocated a GP to every patient in the practice (including children) as part of the government's plans to give every patient in the country a named GP, responsible for co-ordinating all of the services we provide through our contract. If you would like to know who your named GP is please contact reception, if you feel that you wish to change your allocated GP, we will endeavour to accommodate your request at reception.
(Site updated 01/04/2020)