If you cannot keep your appointment with the Doctor or Nurse, please call the surgery number in good time. This enables us to offer your appointment to someone else. If patients fail to cancel their appointment, this not only wastes valuable Doctor and Nursing time, but prevents others who suffer from medical illness from being seen.
You can cancel your appointment using your online services account up to 1hour prior to your appointment time.
Cancelling via telephone
You can cancel appointments by telephoning the Practice's dedicated cancellation line on: 01925 650226 (option 2)
Cancelling in personYou can cancel appointments at the Practice in person at the reception front desk.
Late / DNA policy
If you cancel your appointment less that 10minutes before the start time or arrive late more than 5 minutes this is considered as a DNA (Did Not Attend).
The Practice has a strict DNA (did not attend) policy and warnings will be issued to patients who repeatedly fail to attend appointments.
Persistent non attendance may result in your removal from the practice list.